Douglas B. Spoors, President


Doug Spoors is currently the EEO Education/ADR Manager for the Department of the Navy, Navy Exchange Service Command in Virginia Beach, Virginia, designing and providing EEO training and ADR services to over 14,000 civilian associates world-wide. He is also on the Adjunct Faculty of William and Mary Law School, teaching mediation.

He is an attorney, mediator, trainer, and the founder of the Institute for Mixed Method Mediation. He is the author of the book Mixed Method Mediation: A Hybrid Approach to Conflict Resolution, now in its 3rd Edition. He has mediated conflicts involving EEO complaints, workplace disputes, employment discrimination, wrongful termination, family law, consumer debt, landlord/tenant, and real estate.  He is a member of the Mediators Beyond Borders International. 

In March, 2019, he received the Ambassador for Peace in Conflict Resolution Award for his contribution in the field of mediation.

He received his J.D. and L.LM. in Transnational Business Practices from the McGeorge School of Law, the latter in conjunction with the University of Salzburg, Austria. He received his facilitative mediation training from the Loyola Law School/Los Angeles, a Certificate in Transformative Mediation from Dan Simon Mediation, a Certificate in Negotiation Mastery from Harvard Business School, a Certificate in Mediation and Conflict Resolution from Harvard Law School, and a Certificate in Neuro Design Engineering from the Academy of Wealth and Achievement. He has most recently completed a Certificate program on Conflict, Rule of Law, and Local Security at the Hague Academy for Local Governance, the Netherlands.

He is also an international photographer. His library of works displays photos from throughout the United States and around the world.

Favorite Quote: It’s not about who is right or wrong, it’s about problem solving and finding meaningful solutions.

Next Favorite Quote: You are only as brilliant as your last stupid mistake.

Doug joined the VMN Board in 2021. He serves as President as of January 2024.

John C. Cook, President-Elect


John C. Cook obtained his Virginia General District Court mediator certification in 2021. He formerly served as a mediator with the Multi-Door Division of the District of Columbia Superior Court from 2001 to 2013. His first mediation as a solo mediator on September 11, 2001, was interrupted when the courthouse was evacuated during the 9-11 attacks. He is the founding partner of Cook Craig & Francuzenko, PLLC, a Fairfax full-service law firm established in 2007. Mr. Cook’s practice emphasizes the representation of executives, employees, and small businesses in employment law matters. Mr. Cook is a past chair and co-chair of the Fairfax Bar Association’s Employment Law Section (2003-04, 2020-21) and is a former member of the Section Council for the Virginia Bar Association’s Labor and Employment Law Section (2009-14). He is a former motions conciliator with the Fairfax County Circuit Court. He is a frequent presenter of continuing legal education programs and has been named a Virginia SuperLawyer® over a dozen times. Mr. Cook is a former member of the Fairfax County Board of Supervisors (2009-2019). He currently serves the community as the Chair of the Fairfax County Diversion First Stakeholders’ Group. He is a member (and former Chair) of the Fairfax County Council to End Domestic Violence, where he chairs the Accountability Workgroup. He is a member of the Board of Directors for Celebrate Fairfax, Inc. Mr. Cook is a 1988 graduate of the George Washington University Law School. Born in upstate New York, he is a 1985 graduate of Gettysburg College, where he majored in political science and was named to the Phi Beta Kappa honor society. 

John joined the VMN Board of Directors in 2022.  He is President-Elect as of February 2024, and he co-chairs the Bylaws/Legislative Committee and serves on the Outreach Committee.  

Dr. Pamela K. Struss, Past-President


Pamela K. Struss, PhD, is a scholar practitioner with expertise in development (housing, poverty & growth), judicial mediation, community engagement, local governance, and religious organizations. She has an MS from the Institute of Conflict Anaylsis and Resolution (predecessor of the Carter School at GMU) and received her Doctorate in Conflict Analysis and Resolution from NOVA Southeastern University, Ft. Lauderdale FL. She practices domestically and internationally, and has worked with the Ecuadorian and Suriname governments, and Prince William, Lancaster, Northumberland, and Westmoreland Counties in Virginia. Her mediation certifications include MC3 Mediation Certification, Virginia Association of Realtors, Prince William Association of Realtors, the Virginia Supreme Court.  She is the liaison to Prince William County General District Court’s mediation program.

Pam enjoys a full academic life, teaching a variety of undergraduate and graduate practice-based courses.  She teaches the basics of conflict resolution from a religious perspective and has conducted trainings with Ecuadorian and Suriname government leaders, and the leadership of development NGOs. She conducts research on mediation’s success in the judicial setting and presents her findings through a variety of mediums, including domestic and international conferences.

Her professional associations and positions include the American Bar Association-Dispute Resolution; Joint Civilian Military Institute Member; International Association of Conflict Management; Society of International Development; Mediators Beyond Borders; Virginia Mediation Network President and board member and the MC3 Mediation Certification board.

Pam lives with her husband Rick of 41 years in Petersburg, VA. They have two daughters, Nicolle and Adrienne, and one granddaughter, Nourah. They have four fur children- three dogs and one cat (2 were inherited). They enjoy boating, cooking in their outdoor kitchen and connecting with family in Florida and Texas. Pam is an avid quilter and needlework enthusiast and enjoys relaxing in her garden during her infrequent spare time.

Pam has served on the VMN board since 2018, and served two terms as President, from 2020-2022.  She chairs the Nominating and Conference Planning committees, and the Scholars & Young Professionals Sector. 

Kristen Manos Kalina, Secretary


Kristen is a Partner at the law firm of Schwartz Kalina, PLLC in Leesburg, Virginia, as well as owner and principal at KMK Mediation Group, LLC, also located in Leesburg. In addition to a thriving law practice, Kristen has built a mediation practice where she does all areas of family law cases, as well as JDRDC custody, visitation and support mediations in Clarke and Frederick County and Winchester city.

Kristen has a Bachelors degree from The Ohio State University in Political Science ('89) and a Juris Doctor from Capital University Law School ('92), where she was a member of the Law Review.  Kristen has done in excess of 200 mediations, public and private combined and is certified by the Virginia Supreme Court to mediate Circuit Court Family cases, Juvenile and Domestic Relations District Court cases and General District Court cases.  Kristen is also Supreme Court certified Mediator Mentor.  Kristen serves as Chairman of the Loudoun County Board of Elections, appointed by the 20th Judicial Circuit Court for 3 consecutive terms.  Kristen is married with 2 daughters, 3 dogs and 2 horses and lives in Hamilton, Virginia.

Kristen is in her third term on the VMN Board where she has served since 2019, and she became Secretary in 2022.  She also serves on the Conference Planning and Communications committees. 

Robert N. Carpenter, Treasurer


Robert N (Bob) Carpenter has been a mediator since 2009.  Currently Bob serves as the mediation coordinator for Winchester/Frederick County General District court.

Prior to his mediation experience, Bob served 39 years in the Farm Credit System financing agricultural properties and their operations, as well as rural housing financing.  He was CEO for 34 years at Valley Farm Credit headquartered in Winchester.

Bob is serving his third term as treasurer for VMN. He operated for 36 years, as the third generation, the family beef cattle farm until 2018.  He is a graduate of Virginia Tech; and has two daughters and three grandchildren.

Joseph Boisineau


Joseph Boisineau has 28 years of experience as a mediator, arbitrator, and ombudsman. He was certified as a mediator and mediator mentor by the Supreme Court of Virginia and has served in that capacity for the past 28 years. His experience also includes the following: Dispute Resolution Specialist / Investigator Unit Manager, Commonwealth of Virginia, Office of Consumer Affairs; Mediated, Arbitrated, Conciliated over 10,000 cases; Over 600 hours of Mediation, Arbitration, Negotiation, Ombudsman, and Investigation training; and, 35 years of experience in private Industry. He was educated at the University of Detroit, Henry Ford  College, University of Michigan, Merchandising and Management Institute, J Sargent Reynolds Community College. He also attended The Office of Public Policy Training, The Center for Public Policy, L. Douglas Wilder School of Public Affairs, Virginia Commonwealth University. He has served previously on the Virginia Mediation Network Board of Directors as Vice President.  He has also served on the Commonwealth Catholic Charities Board of Directors as Treasurer, Vice President, President, Chairman of the Board, Chairman of the Finance Committee, Chairman of the Board Development and Governance Committee, and on the Commonwealth Catholic Charities Housing Corporation as Vice Chairman.

He has served on the VMN Board of Directors since 2023. He serves as the Outreach Committee Chair. 

Lisa Brook


Lisa Brook is a lawyer who has dedicated nearly thirty years in the law to civil dispute resolution with empathy and understanding. The vision for her business, Good Counsel Group, grew out of a desire to create opportunities for people and businesses to work through conflict together.

Meaningful connection with clients, co-workers, judges, clerks, and attorneys on both sides of the aisle has defined Lisa's career. She held the hand of a mesothelioma victim struggling to breathe as she explained how his family would be taken care of after his death. She witnessed the stories of people in debt and tenants who could not make the rent as they explored ways to move forward after legal proceedings. She discovered kinship with jurors performing their civic duty to balance the scales of justice in trial.

As a leader in the bar and in the community, Lisa's goal Is to bring connection, collaboration and respect to every level of dispute resolution. In the words of Helen Keller,  "Alone we can do so little; together we can do so much."

Lisa has received a Certificate In Mediating Disputes from the Harvard Law School Executive Education Program on Negotiation. She has training in mediation and dispute resolution through the Supreme Court of Virginia certification program. She has been a member of VMN since September 2022.

Lisa has served on the board since 2023, and chairs the Webinars Committee.  She also serves on the Conference Planning Committee. 

Ayçe Bükülmeyen Özerdem


Ayçe Bükülmeyen Özerdem started her media career presenting programs on the state’s flagship TURKISH RADIO TELEVISION (TRT) corporation while she was a university student in Izmir, Turkey. She worked as an anchor and co-producer in many TRT talk shows and daily live programs, focusing primarily on environmental issues, disability concerns, and women empowerment matters for 15 years.  She has also been a columnist for over 15 years at HÜRRİYET Newspaper which has the largest circulation in Turkey. She currently has an interview column on Sundays as well as an article column on Thursdays in the Ege Supplement of Hürriyet.

She completed her Masters’ Degree in Conflict Resolution Program with a final dissertation entitled ‘The Role of Media in Conflict Resolution, Culture of Conciliation and Peace Journalism’ at Dokuz Eylül University in Izmir in 2018, leading to a wide range of peace journalism activities over the last few years.

Ayçe is also the author of several books and produced documentaries, based on women empowerment issues such as ‘The Pioneer Women of the Aegean’ in 2016 and climate issues such as ‘Innovative Solutions for Climate Change, Cycle of Flax in 2022’.  During the pandemic, she focused on mental health and well-being research and completed a 2-year Sophrology Practitioner Course program from Energy Centre Sârl in Geneva-Switzerland. She is a member of International Sophrology Federation as a Sophrologist.

After moving to the United States, she completed a Mediation in the VA Courts and Judicial Overview Course and certified as a Mediator for Commonwealth of Virginia Courts at George Mason University. She is a member of Virginia Mediation Network as well as Conflict Resolution Professionals.

She is also a founding member of Döngü Cooperative which is an R&D cooperative, aiming to support and boost agricultural production, and set up solutions and models for female farmers to continue cultivating their lands despite the challenges of climate change.

Ayçe joined the VMN Board of Directors in 2022.  She serves as the Communications Committee Chair. She also serves on the Outreach and Conference Planning Committees.

Jacqueline Font-Guzmán


Jacqueline (Jackie) N. Font-Guzmán, MHA, JD, PhD (she/her/ella), strives to be a change agent and sees her role as co-creating spaces for relationships to flourish while constructively disrupting systems to advance equity and justice for everyone. She is a Fulbright scholar with vast experience in conflict, healthcare, academia, and the legal system. Her work has been internationally recognized. She has provided consulting and training to universities, government agencies, courts, healthcare institutions, and many other entities around the world. She serves as the inaugural Vice President of Diversity, Equity, and Inclusion at Eastern Mennonite University in Harrisonburg, Virginia and Professor in their Center for Justice and Peacebuilding. Jackie’s newest book (with Bernie Mayer, PhD) is The Neutrality Trap: from Constructive Engagement to Strategic Disruption in Social Conflict. You can find more information about Jackie’s work here.

Jackie joined the VMN Board in 2023.  She chairs the Diversity, Equity, Inclusion, & Accessibility Committee.  

Marialuisa S. Gallozzi

(Alexandria / Washington D.C.)

Marialuisa “ML” Gallozzi is a partner in the insurance practice of Covington & Burling LLP with decades of experience representing policyholders in the mediation and settlement of a broad range of insurance disputes; her areas of expertise include coverage for cyber risks and business interruption losses. She previously mediated in the District of Columbia Superior Court Multidoor Dispute Resolution program (civil and child protection) and is currently a Certified State of Virginia Mediator and a member of the NVMS roster of mediators. ML has extensive experience as counsel in complex, multiparty, high stakes disputes and as a mediator in matters involving family relationships and small claims.

ML is a member of the Board of Regents of the American College of Coverage Counsel (ACCC), which was established in 2012 and is the preeminent association of U.S. and Canadian lawyers who represent insurers and policyholders. The ACCC mission includes advancing the creative, ethical and efficient resolution of insurance coverage and extra-contractual disputes. ML also has been the chair of the ACCC ADR committee for a number of years. ML also serves on the board of the nonprofit DC Appleseed Center for Law and Justice and as corporate secretary and counsel to Union Station Redevelopment Corporation. 

ML is a frequent writer and speaker on insurance coverage and dispute resolution topics. Her professional accolades include recognition in Chambers and Washington DC Super Lawyers "Top 100 Lawyers" and "Top 50 Women Lawyers." She is a graduate of Harvard-Radcliffe Colleges and New York University School of Law.

ML joined the VMN Board of Directors in 2022.  She serves on the Communications Committee.

Steven M. Garver


Steven M. Garver is an accomplished trial attorney and divorce mediator. He moved to Reston, Virginia in 1974 with his family, and has developed a diverse legal practice, with litigation experience in personal injury, medical malpractice, civil rights actions, domestic relations, and criminal cases. He also has significant experience in corporate, business and transactional work. Mr. Garver has tried to verdict personal injury cases, medical malpractice cases, felonies and business litigation. He has also tried numerous domestic relations matters.

In 1979, Mr. Garver became one of the first attorney mediators handling divorce cases. He was self-taught and driven to the field by what he saw as unnecessary expense – emotionally and financially – in the divorce process. He has more recently studied at the Harvard Mediation and Negotiation project to expand his skills as a mediator, and is now doing divorce mediation through Divorce Mediation Associates, Ltd. His diverse legal background gives him a special advantage in understanding many of the legal issues faced by families in this complex world.  He has trained at Harvard Law School over two summers, Northwestern University and participated in other continuing education programs.

He is an adjunct professor for George Mason University Law School teaching classes including a course in negotiation.  Mr. Garver is a certified mediator by the Supreme Court.

Steven joined the VMN Board of Directors in 2022.  He co-chairs the Bylaws/Legislative Committee.

Kimberly Jackson Davidson


Kimberly Jackson Davidson was appointed in the spring of 2023 to launch a new Office of the University Ombudsperson at George Mason University (Mason). (Her appointment followed five years without an ombuds presence at Mason.) Before working at Mason, Davidson spent two decades at Oberlin College in Ohio, first as a visiting lecturer and then sixteen years in progressively responsible positions in the Office of the Dean of Students. For fifteen years, Davidson Served as a volunteer mediator through the Yeworkwha Belachew Center for Dialogue (YBCD). During her final five and a half years there, she served all campus constituencies as an Ombudsperson and Director of the YBCD.

Davidson’s primary practices rest on the foundations of social justice mediation, conflict management coaching, reflective structured dialogue, and nonviolent communication, among other strategies.  Her experience includes studies in conflict transformation and interpersonal communication modalities. Davidson is active within the International Ombuds Association (IOA) and has been a member of the Virginia Mediation Network (VMN) since June 2022. She earned a B.A. in English Literature from Spelman College and an M.A. from the University of Wisconsin-Madison in African Literature.

Kimberly joined the VMN Board in 2023.  

Christine Poulson


Christine Poulson is the Executive Director of Resolution Virginia where she advocates for the expanded use of community-based dispute resolution and coordinates the Virginia Trust Network.  

Christine earned a master’s degree in Conflict Transformation from Eastern Mennonite University to prepare herself to more adequately assist with issue affecting communities at home and abroad.  While earning that degree she worked with the Mountain Institute in Franklin, WV on a project linking people in mountain communities worldwide.

After serving as a private mediator in Blacksburg, VA, Christine became the Executive Director of the Conflict Resolution Center in Roanoke.  There she mediated for all levels of court, for the United States Postal Service, and for the Department of Forestry.  She trained hundreds of people in conflict resolution skills, including incarcerated women at the Virginia Correctional Center for Women, and taught leadership and conflict resolution at Virginia Tech.  Her favorite work involves bringing groups of people together to discuss difficult issues. 

Christine currently resides in and runs the statewide association of not-for-profit dispute resolution centers, Resolution Virginia, from the beautiful city of Staunton, VA.  She has two children who attend Staunton City Schools and was elected to the school board where she has the opportunity to use her dispute resolution skills to assist with controversial issues.  Christine also serves on the board of the Boys and Girls Club of Waynesboro, Staunton and Augusta County.

Christine joined the VMN Board in 2020, and she chairs the Membership Committee. 

Daniel P. Wassink, Special Advisor


Dan is the Dispute Resolution Services (DRS) Manager in the Office of the Executive Secretary’s Department of Judicial Services. DRS staff oversee and support the work of dispute resolution service providers, and promote the use of mediation and other DR services in Virginia. Before relocating to Richmond, Dan filled several roles with the Kansas Institute for Peace and Conflict Resolution, including Manager of the Institute’s Community Mediation Center (CMC). He mediated many types of conflicts, with a focus on court-referred custody and visitation cases, and coordinated CMC’s unique Dispute Resolution Triage Program for divorcing and separating parents. Dan also taught and coordinated the Center’s various educational classes for divorcing and separating parents, served as a co-trainer for the Institute, and was a Restorative Justice practitioner. He also served in all three branches of Wisconsin state government, including as a Senior Policy Analyst with the Wisconsin Supreme Court, and holds a Master in Dispute Resolution degree from Marquette University.

The Virginia Mediation Network is a 501(c)6 non-profit organization.

Disclaimer of Liability and Endorsement: While the Virginia Mediation Network strives to make the information on this website as informative, neutral, accurate and timely as possible, VMN makes no endorsement of, promises about, guarantees or opinions related to the accuracy or adequacy of the contents of the third-party seminars.  VMN expressly disclaims any liability for the content of said presentations.  Any opinions expressed by third-party presenters, whether members of VMN or not, are not expressed as the opinion of the organization itself. Reference on this website to any specific commercial product, process or service, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the Virginia Mediation Network.

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